Bron Imaging Group Repairs

(all terms on this page effective as of Jan 1, 2011)

For warranty repair see this page

Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for assistance with processing repair requests.

Spare Parts Ordering:

Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for assistance with spare parts orders.  You can find the details for many consumables such as flash tubes or modeling lights at products.bronimaging.com

Repair Terms and Conditions:

All repairs and any spare part order over $20 are subject to a $10.00 handling charge.

All products sent to Bron Imaging Repair Department for generation of repair estimate are billed $85 for preparation of the estimate.  This charge is credited to the repair if the customer approves the estimate.

Important Repair Holding Time:

1. Any product that is sent to BIG for service outside of warranty is evaluated for repair and an estimate is generated. This estimate is sent to the customer.
2. After  the estimate is sent, the customer must approve or reject this estimate and provide a form of payment for the repair.
3. The service department will follow up with the customer via email and phone at least weekly to attempt to get an acceptance or refusal of the repair.
4. In the case of refused estimates the product will be returned to the customer at the customer's cost.
5. If the customer does not respond to the estimate, within 90 days of the first issuance of the estimate, by either accepting the charges, refusing the charges and providing return shipping information, or requesting more time then the service department will send a "signature required" letter to the customer requesting a response within 30 days. The letter will contain notice that the customer has 30 days to accept or refuse the equipment or it will be disposed of (i.e. thrown in garbage). The letter will also contain a copy of the quote listing the items to be disposed of and the repair estimate.
6. If no response is received 90days after the generation of the estimate then the goods will become property of Bron Imaging Group and will most likely be disposed of.

Repair Eligibility:

Products over 10 years old may be refused for repair.  We do not stock spare parts for products older than 10 years.  Spare parts for these products may be unavailable.  Please check with the service department before sending older products in for repair.

Typical Repair Times:

broncolor, Kobold, Foba, Sniper, and Sunbounce - Estimate usually issued within 4 business days of product receipt.  Repair is normally completed within 5 days of approval of estimate.  Some repairs may take longer based on availability of spare parts.

Sinar Mechanical - Mechanical repairs to Sinar cameras and digital backs may require up to 10 days to generate  an estimate.  If a repair can be completed in the Bron Imaging Service Center and spare parts are available then repairs are generally completed within 8 business days of estimate approval.  Some more complex repairs may require the product to be returned to the factory in Switzerland.  This activity requires up to 6 weeks for repair after estimate approval.

Sinar digital repairs - Sinar electronic repairs and repairs of imaging boards or sensors are sent back to Switzerland for processing. An estimate should be generated within 8 business days.   This activity requires up to 6 weeks for repair after estimate approval.

Authorized Service Centers / Authorized Warranty Service Centers